Shipping & Handling

  1. MediPal processes your order in 1 to 4 business day after your order has been placed. Orders will be delivered to your doorstep within the next 2 weeks depending upon our courier partners scheduling. 
  2. FREE if your order value is above RM 25 Use the code: F533KYNSXEV4 in your checkout page).
  3. Please notify us immediately if a change of delivery address is necessary.
  4. MediPal partners with a number of courier companies (Ex: Pos Laju, GDEX, J&T Express etc) Your order will be delivered to you via the courier company of our choice depending on the location of your delivery address.
  5. In any case whereby the 1st delivery attempt made by the courier has failed, a notification card will be left at the delivery address for the customer to collect the parcel from the nearest courier branch.
  6. If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of the second notification, the Order will be deemed void and has no further effect but the Customer shall bear all the relevant cost incurred by MediPal (including but not limited to the delivery cost and administrative charges).
  7. Exceptional : During public holiday/long holidays, there might be a delay in the delivery as our courier partners don't operate on such occasions.